Frequently Asked Questions

Each Reader sets her own schedule. The expected turnaround time is detailed on each Reader's page.

If a Reader maintains a Reading Queue, you will see your order listed in the Queue once the Reader has updated it. This is usually done within 24 hours. Not all Readers maintain a Reading Queue.

If there is a problem sending your reading (like it bounced backed or was rejected by your server) it will be detailed in the Reading Queue next to your Order Number.

If you do not receive your reading by the turnaround time defined, please contact us and we will look into the issue. It is also a good idea to supply us with an alternate email address in case we run into problems sending it to your primary email. Certain email providers (hotmail, comcast, aol etc.) may block our emails.

Spirit Guides generally do not give specific timelines. They answer your questions based on events. For example, if you asked "When will I meet my Soulmate?" and the answer was "in 15 years" - you would probably have a heart attack so the Spirit Guides would not give you that answer. The Spirit Guides would give a general answer to keep you motivated and on your path. To get a more accurate timeline ask "What event has to happen just prior to...". This way, you will get a description of the event that is going to take place just prior to the actual date of your question.

Our Readers promise to answer your questions or provide information to the very best of their abilities. All Readers connect to a Higher Power Filled with Light and Love.

No refunds. Keep in mind that it is not unusual for the information that comes through in a reading to not make sense at the time or for things to manifest years down the road. The information is accurate but you just can't see the result yet. Free will also plays a role in your reading so that could alter your reading somewhat depending on the decisions you make.